Terms and Conditions

Agreement

Effective Date: 10th January 2017
Last Updated: 8th September 2025

Welcome to the official website of Krishnas Digital Technologies and Softlabs Private Limited (“Company”, “we”, “our”, or “us”). By accessing or using our website, products, and services, you agree to be bound by these Terms & Conditions (“Terms”). Please read them carefully. If you do not agree, you must not use our services.

  1. Scope of Services

We are a software development and IT solutions company offering a wide range of products and services, including but not limited to:
• Integrated Cyber Crime Management Systems (ICCMS) and related modules
• Location Intelligence & Tracking Platforms
• Emergency Response Call Center (ERSS) Applications
• UCaaS Solutions (Telephony, SMS, RCS, WhatsApp API, Contact Center, AI Voice Agents, Conversational AI)
• Managed IT Services (Firewall, Networking, Cloud, EDR, Backup & Recovery, BI Tools, VPN, etc.)
• Custom Software Development, Consulting & System Integration

Our services are intended for lawful, business, and organizational use only.

  1. Eligibility

By using our services, you confirm that you are:
• At least 18 years old, or using under the supervision of a legal guardian.
• Authorized to represent your organization or entity, if applicable.
• Not restricted by any applicable laws or regulations from availing our services.

  1. Intellectual Property Rights
    • All content, software, source code, trademarks, service marks, designs, and materials available on our platforms are the exclusive property of Krishnas Digital Technologies and Softlabs Private Limited or its licensors.
    • You may not copy, modify, reproduce, distribute, or create derivative works without prior written permission.

  2. Acceptable Use

You agree not to use our services for:
• Any unlawful, fraudulent, or malicious activity.
• Unauthorized access, hacking, or distribution of malware.
• Infringement of intellectual property rights or misuse of confidential data.
• Overloading, disrupting, or interfering with our servers, networks, or systems.

  1. Third-Party Services

Some services may integrate third-party platforms such as Google Maps, WhatsApp, Telegram, SMS Gateways, Cab Aggregators, and Payment Systems. We are not responsible for the reliability, availability, or performance of third-party providers.

  1. Data Privacy & Security
    • We follow strict data protection and compliance standards, including AES-256 encryption for data at rest and TLS protocols for data in transit.
    • Your data will only be used for the purposes agreed upon, and in accordance with our Privacy Policy.
    • We are not liable for unauthorized access resulting from user negligence (e.g., weak passwords, sharing login credentials).

  2. Disclaimers
    • Our products and services are provided “as is” and “as available” without warranties of any kind, whether express or implied.
    • We do not guarantee uninterrupted, error-free, or completely secure services.
    • We are not responsible for delays, downtime, or data loss caused by factors beyond our control (e.g., internet outages, third-party failures, force majeure).

  3. Limitation of Liability

To the maximum extent permitted by law:
• The Company shall not be liable for any indirect, incidental, special, or consequential damages.
• Liability for direct damages shall not exceed the total fees paid by you for the specific service in dispute.

  1. Payment & Billing
    • All services are subject to applicable fees as agreed in contracts, quotations, or purchase orders.
    • Payments must be made on time. Late payments may incur penalties or service suspension.
    • Government taxes and levies shall be borne by the client.

  2. Termination

We may suspend or terminate your access to our services if you:
• Breach these Terms or any applicable law.
• Engage in activities harmful to our business, reputation, or infrastructure.
• Fail to make timely payments for contracted services.

  1. Indemnification

You agree to indemnify and hold harmless Krishnas Digital Technologies and Softlabs Private Limited, its directors, employees, and affiliates from any claims, damages, or expenses arising from your misuse of our services or violation of these Terms.

  1. Governing Law & Jurisdiction
    • These Terms are governed by the laws of India.
    • Any disputes shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana, India.

  2. Changes to Terms

We may update or revise these Terms at any time. Continued use of our services after changes indicates your acceptance of the updated Terms.

  1. Contact Us

For any queries regarding these Terms, please contact us:

Krishnas Digital Technologies and Softlabs Private Limited

Registered Address:
Krishnas Digital Technologies and Softlabs Private Limited
Ground Floor, STPI Incubation Campus, Govt. Polytechnic College, Ring Road, Vijayawada, AP, India – 520008.

📧 Email: support [at] krishnaddigitech.in
📞 Phone: +91 8885865436